Confidentiality Policy

 

PERSONAL INFORMATION

When making a purchase online, we log in your personal information for future use. This information contains your name, address and your email coordinates.   

 

When browsing our website be advised that we have access to your IP address (Internet Protocol address) which would provide us, if need be, with detailed information concerning the type of browser used and your operating system (OS). 

 

Email marketing : Only with the customer’s permission would we employ this method to keep you up to date on our store, on new arrivals or other business updates.   

 

CONSENT

When the customer shops online he agrees to give us his personal information to conclude the transaction, including the credit card verification, the type of order, delivery information or a return and refund request, we presume to have his consent to use that information to conclude a business transaction but only to that end.   

 

Any other use of your personal information for marketing purposes would solely be done with your explicit consent and the customer may decline such an offer if he so wishes.   

 

How may I withdraw my consent ?

If a customer changes his mind and wishes to withdraw his consent he may write to [email protected] or mail  such a demand at : 

Vélozophie 710 boulevard St-Joseph, Gatineau, QC, J8Y 4A8, Canada

 

DISCLOSURE

We are obliged by law to disclose personal information in the case of an unlawful use of such information or by violating our terms of use.  

LIGHTSPEED

Our store’s website is hosted by Lightspeed which enables us to offer our products and services to the customer.  

The customer’s personal information is kept in their database and our system.  All information is encrypted and kept in a secure server.   

 

Payment:

All information pertaining to a credit card purchase is encrypted in conformity with the norms imposed by the credit card agencies and stocked in Lightspeed’s secure server database. 

 

The information used to process an online purchase is kept as long as necessary to conclude a transaction.  

 

Links

A customer may be redirected to another site by clicking on a link on our own website.  We reject any responsibility concerning our business partners practices and strongly suggest that you read their terms of use.    

 

SECURITY

We pledge to take all necessary precautions to protect your personal information in compliance with the strict norms of the credit agencies as to prevent any unlawful use of that information and to ensure that it is neither lost, disclosed, modified or destroyed in an inappropriate manner.  

 

COOKIES

Cookies are used to stock information pertaining to your web session and for statistics established by Google Analytics pertaining to the time spent on our website or from what page you were redirected towards our website. No personal information is stored.  

 

MODIFICATIONS TO OUR TERMS OF USE

Velozophie reserves the right to modify the present terms of use at any time and without notice. We suggest that you read them regularly. All modifications and changes will take effect the moment they are published on our website. However modifications or changes will appear on this page for your convenience.  

 

QUESTIONS AND COORDINATES

If a customer wishes to view his personal information, modify or delete it, or if he wishes to file a complaint, he may do so by contacting us at [email protected] or by mail at :

Vélozophie 710 boulevard St-Joseph, Gatineau, QC, J8Y 4A8, Canada