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General Conditions

General Terms

By using our website, www.velozophie.ca, it means you agree to our terms and conditions which are the following.

Intellectual Property

All published content is the property of Vélozophie Inc. and it's creators. This includes but is not limited to ; text, images, logos, documents, downloadable items as well as any content that contributes to populate this site.

Accounts

When you create an account on our website, you accept the following :

  1. You are the one one responsable for your account and it's security and confidentiality, including your password and personal information and
  2. That all personal information submitted through your acount is up to date and exact and that they will be kept up to date.

We reserve the right to suspend or close your account if you are using this site illegally or do not respect our Terms and Conditions.

 

Sale of goods and services


The following items can be found on our website

  • Bicycles
  • Bicycle parts
  • Bicycle accessories
  • Apparel
  • Sporting goods
  • Nutrituion

All information is accurate to the best of our knowledge at the time of listing. All pictures, descriptions and items are presented in as much detail and acuracy as possible. All purchases are made at your own risk, and we will do our best to fullfill every order.

Payments

We accept the following payment methods on this site:

Credit or debit cards (Visa, Mastercard, American Express)

When you provide us with your payment details, you are confirming that you have authorized the use of and access to the payment instrument you have chosen to use. By providing us with your payment details, you are confirming that you authorize us to charge the amount due to that Payment Instrument.

If we believe that your payment has violated any law or any of our terms of use, we reserve the right to cancel your transaction.

Shipping and Delivery

When you make a purchase on our site, you agree and acknowledge to provide a valid email and shipping address for the order. We reserve the right to change, reject or cancel your order whenever necessary. If we cancel your order and have already processed your payment, we will give you a refund equivalent to the amount you paid. You agree that it is your responsibility to monitor your payment method. While we aim to provide you with an accurate estimate of shipping times and costs, these may vary due to unforeseen circumstances.

Refunds

 

For all online purchases, no exchanges will be accepted, we only offer refunds (except for shipping costs).

We accept refund requests on our site for products that meet one of the following requirements:

the item is broken
the item is not as described
the item is the wrong size
you have changed your mind

Refund requests can be made within 30 days of receiving your goods.

Refunds do not apply to the following products/services:

Tires and tubes
Food
Used items
Items that are no longer in their original packaging
Items discounted by 35% or more
Clothing

 


Returns

Returns can be made in person at the following locations: At our boutique at 710 St-Joseph Boulevard or by mail.

Here is the procedure to follow to return your items by mail:
Before returning your item, you must contact us so that we can send you a return number. Vélozophie does not assume any return shipping costs EXCEPT in the case of an error on our part or if the item was damaged during shipping.

Limitation of liability

Vélozophie Inc. or one of its employees will be held responsible for any problem arising from this site. However, Vélozophie Inc. and its employees will not be held responsible for any problems arising from any improper use of this site.

Indemnity

As a user, you hereby indemnify Vélozophie Inc. from and against any and all liability, costs, causes of action, damages or expenses arising out of your use of this site or your breach of any of the provisions set forth herein.

Governing Law

This document is subject to the applicable laws of Canada and is intended to comply with its necessary rules and regulations.

 

Changes

These terms and conditions may be amended from time to time to maintain compliance with the law and to reflect any changes to the way we operate our site and the way we expect users to behave on our site. We recommend that our users check these terms and conditions from time to time to ensure that they are aware of any updates. If necessary, we will notify users by email of changes to these terms and conditions or post a notice on our site.